Team ReproMed Episode Four: Audrai Hooper - Quality Manager

November 25, 2019

Audrai Hooper_Team ReproMed

The fourth participant of #TeamReproMed series is responsible for assuring all our processes are following the appropriate quality systems. As challenging as that can be, Audrai also finds time to continuously improve our approach and procedures, as per her favourite quote by Aristotle “Quality is not an act, it is a habit”.

Get to know a bit better of Audrai routine, contributions to our clinics and the way she found her home at ReproMed after experiences on other fertility clinics and industries, on the following lines.  

How did you find yourself working in the field of fertility?

After starting my career in the semiconductor manufacturing industry and a short stint in a meat processing factory, I applied for an administration role within a fertility clinic many years ago.  I knew nothing about fertility – other than what was taught to me in secondary school – but very quickly recognised the impact that infertility has on the patient/couple and I was grateful that technology has advanced so much that we can offer a genuine chance of achieving their dream of having a baby.

I very quickly found myself taking on the role of Quality Manager as the principles of quality systems made sense to me after my experience in the manufacturing industry.  I have been working within this area for almost 15 years, and although I have been part of a number of clinics throughout the country, I feel I have finally found my home in ReproMed.

How does your role support patients?

In simple terms, my role is focused on ensuring that everyone employed in ReproMed completes the right tasks in the right way.  I am responsible for ensuring that each technique used by ReproMed has been appropriately tested and validated as being fit for purpose and been proven to be of some benefit to patients.

When might someone meet you on their treatment journey?

I may be called upon to speak to a patient if they have a query regarding the current legislation or a particular policy in place in ReproMed and its impact on their treatment cycle or following a request to move previously frozen gametes or embryos between clinics.  However, unfortunately, I am also called upon to address any complaints, few that they may be, that a patient may have and I strive to ensure we investigate and address all complaints fully to the satisfaction of the patient and the organisation.

Describe an average day in your role.

My day to day activities can vary greatly, from working on updating policies and procedures one day to auditing processes or performing statistical analysis to ensure our processes and procedures are continually performing as intended another day. 

I am always on the lookout for ways to continually improve the systems in place in ReproMed as I believe, as Aristotle said, ‘Quality is not an act, it is a habit’.  I take this to mean that there is always room for improvement, no matter how well we think we are doing. 

What is the most rewarding part of your job?

By far, the most rewarding part of my job is receiving positive patient feedback saying that they were treated extremely well by all staff within ReproMed. Obviously, I love hearing the wonderful news of a positive pregnancy test and the subsequent birth of a baby. 

It is extremely important to me that each patient is treated with the utmost respect, dignity and care throughout their time with us.

We can’t thank you enough for getting the time to answer our questions, Audrai. That’s our simple way to get patients to know a bit of who is behind the doors when they walk inside our clinics.  

Leave a comment on any of our Social Media channels if you want to suggest our next interviewee and click on the following links to read the first, second and third episodes of the series. 

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